Terms of Service for Sure Ship Moving Services

Effective Date: 12/01/2025

These Terms of Service (“Terms”) govern your use of the website and services provided by Sure Ship Moving Services (the “Company”, “we”, “us”, or “our”), accessible at sureshipmoving.com (the “Website”). By accessing or using our Website or requesting moving estimates, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

1. Acceptance of Terms

By accessing and using our Website and services—including submitting requests for moving estimates—you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy (incorporated herein by reference). These Terms constitute a binding legal agreement between you and Sure Ship Moving Services.

2. Eligibility

  • Minimum Age: You must be at least 18 years of age to use our Website and services.
  • Authority: If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Services

Sure Ship Moving Services provides brokerage services for moving estimates and facilitates communications with designated moving service providers. Our services include, but are not limited to:

  • Moving Estimates: Providing estimates based on the information you supply.
  • Communication: Coordinating via text messages, phone calls, and emails to deliver service updates and estimates.

We reserve the right to modify or discontinue any portion of our services at any time without prior notice.

4. User Obligations

When using our services, you agree to:

  • Accuracy: Provide accurate, current, and complete information.
  • Lawful Use: Use our Website and services only for lawful purposes.
  • Compliance: Adhere to all applicable local, state, national, and international laws.
  • Cooperation: Respond promptly to requests for additional information or documentation.

5. Prohibited Conduct

You agree not to:

  • Interfere: Disrupt or negatively affect the performance of our services.
  • Bypass Security: Circumvent security measures or access controls.
  • Engage in Fraud: Participate in fraudulent, abusive, or deceptive practices.
  • Infringe Rights: Violate the intellectual property or privacy rights of others.

6. Intellectual Property Rights

  • Ownership: All content, trademarks, logos, and intellectual property on the Website are the property of Sure Ship Moving Services or its licensors.
  • License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.
  • Restrictions: You may not reproduce, modify, distribute, or create derivative works without prior written consent.

7. Disclaimers

  • As-Is Basis: The Website and services are provided “as is” and “as available,” without warranties of any kind.
  • No Professional Advice: Content provided is for informational purposes only and does not constitute legal, financial, or professional advice.
  • Third-Party Links: We are not responsible for the content or practices of third-party websites or services.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Exclusions: Sure Ship Moving Services shall not be liable for indirect, incidental, special, consequential, or punitive damages.
  • Cap on Liability: Total liability shall not exceed any fees paid for our services.

9. Indemnification

You agree to indemnify, defend, and hold harmless Sure Ship Moving Services, its affiliates, officers, directors, employees, and agents from claims arising out of:

  • Your use of the Website or services
  • Your violation of these Terms
  • Your infringement of any third-party rights

10. Dispute Resolution and Pre-Arbitration Process

A. Informal Resolution

Before initiating formal proceedings, you agree to contact Sure Ship Moving Services at support@sureshipmovingservices.com to attempt informal resolution within thirty (30) days.

B. Mandatory Mediation

Unresolved disputes shall proceed to mediation with a mutually agreed-upon mediator. Costs are shared equally.

C. Binding Arbitration

If mediation fails within sixty (60) days, disputes shall be resolved by binding arbitration:

  • Administration: American Arbitration Association (AAA)
  • Scope: Individual basis only; no class actions
  • Location: Palm Beach County, Florida
  • Finality: Arbitrator's decision is final and binding

D. Costs and Fees

Each party bears its own costs, except where attorney's fees are awarded by the arbitrator.

E. Confidentiality

All mediation and arbitration proceedings shall remain confidential.

F. Class Action Waiver

All disputes must be resolved individually, not as part of a class or representative action.

G. Survival

This section survives termination of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of Florida. Any legal action shall be brought exclusively in Palm Beach County, Florida.

12. Changes to Terms

We may update these Terms at any time. Continued use of the Website after changes constitutes acceptance of the updated Terms.

13. Contact Information

For questions regarding these Terms, contact:

Sure Ship Moving Services Privacy & Compliance Team admin@sureshipmovingservices.com 118 South Main St. - Forked River, NJ - 08731
By using our Website and requesting moving estimates, you acknowledge that you have read, understood, and agree to these Terms of Service.